Minnesota Telephone
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"We use Diplomat to eliminate "buddy" billing, because we can
see when our tech is onsite for 3-hours and only bills for 1-hour."
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We Needed To
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- Reduce response time to emergency calls
- Assist lost drivers
- Eliminate 'buddy-billing'
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Diplomat Delivered
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- A 'locate' function that enables dispatchers to locate the closest
vehicle to a specific address, significantly reducing vehicle response time
- Web-based mapping and vehicle tracking which allows dispatchers to guide lost drivers
- Vehicle event log reports that allow managers to reconcile billable hours with
actual driver on-site hours
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